It doesn't work when I click the blue thingy
Some support tickets are cryptic! Reply to zendesk tickets with a screen recording request. Customers record their screen while narrating their issue then send directly back to the zendesk ticket page.
Some support tickets are cryptic! Reply to zendesk tickets with a screen recording request. Customers record their screen while narrating their issue then send directly back to the zendesk ticket page.
Close more tickets with no hand-holding customer screen recordings
Customers don't always know how to describe their issue in a ticket. You don't want support staff tied up while scheduling and coordinating a screen share meeting.