Mary Stevens
The Agent
Mary Stevens
The Agent
Mary does not understand the customers (John) issue so she sends a screen recording request
John Ryan
The Customer
John receives an email with a link to record a screen recording
John Ryan
The Customer
Customer records their screen and demonstrates their issue.
Mary Stevens
The Agent
Mary can view the screencast directly from ticket page in zendesk
Mary Stevens
The Agent
Mary has now watched the screen recording, understands the issue and can close the ticket!