It doesn't work when I click the blue thingy

Some support tickets are cryptic! Reply to zendesk tickets with a screen recording request. Customers record their screen while narrating their issue then send directly back to the zendesk ticket page.

Install App In Zendesk

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Close more tickets with no hand-holding customer screen recordings

Customers don't always know how to describe their issue in a ticket. You don't want support staff tied up while scheduling and coordinating a screen share meeting.

Send screen recording requests: Support staff can send screen recording requests directly from zendesk to customers with the click of button.
No special software to download: Customers don't need any specialised software. They can record their screen directly from a modern browser (Chrome, Firefox and Edge)
Easy to use: The process is very easy for the customer which means the support staff are free to handle other tickets while the customer completes their recording.
Watch recordings in zendesk: Recordings are accessible directly from within zendesk so support staff do not need to switch context.

Ready to dive in? Start your free trial today.

Install App In Zendesk